We optimize in-person experiences to influence customer behavior, boost revenue, strengthen loyalty, and drive referrals.
Did you know?
"Brands spend millions optimizing digital experiences, yet neglect the most critical touchpoint—in-person customer interactions"
Boost Growth with Elevated Experiences
The Lumenere Group (TLG) uses behavioral science and experience design expertise to engineer strategic brand experiences that drive loyalty, revenue, and long-term customer engagement.
DID YOU KNOW
"Companies that focus on customer experience and engagement grow revenues 4–8% above their market"
What makes TLG Unique?
Most event companies focus on logistics, creativity concepts, and aesthetics.We go deeper—using emotional triggers, spatial design, and behavioral psychology to craft experiences that inspire action and drive tangible business results.
Our Unique Expertise
We understand your VIP customers—their psychology, needs, and desires.By engineering in-person experiences, we influence decisions, drive revenue, and build lasting loyalty—because customers don’t just buy products; they buy feelings, status, and experiences.
Driving Loyalty and Revenue through Strategic Experience Design
We blend sales and marketing to build emotional connections for premium brands. While digital is essential, in-person experiences truly drive sales, growth, and loyalty. Using behavioral science and experience design, we create ROI-focused engagements that meet key business objectives.
"Optimizing your experiences creates differentiation and growth— turn every interaction into an opportunity for growth."
Elevate Your Brand!
Let’s create unforgettable experiences that drive results. Contact us today to get started!
What We Offer
ROI FOCUSED SOLUTIONS
Our approach isn’t about adding fluff—it’s about delivering results. TLG’s experience design directly impacts key business metrics like customer retention, loyalty, and referrals.
WHITE LABEL EXPERIENCES
We don’t just plan events—we engineer customer experiences that drive decisions. From immersive events to strategic space design, every touchpoint is crafted to boost loyalty, revenue, and brand advocacy.
We Design With Purpose, Not Just Engagement.
At TLG, we engineer experiences with intent, not just for engagement. Every interaction is designed to create meaningful connections, drive action, and deliver real business results.ENGAGEMENT ISN'T THE GOAL, CUSTOMER ACTION IS.
Case Studies
At TLG, we do more than plan events—we transform customer interactions into additional revenue opportunities.
CIMB Preferred Bank's 10-day initiative uses targeted psychology to deepen relationships and acquire new HNW clients, boosting ROI.
TLG, Marina Bay Sands and Avex Asia transforms concerts into an unparalleled VIP experience, catering to discerning clients.
Sansiri uses our consumer psychology to create unforgettable experiences and acquire high-net-worth clients, for their luxury properties.
Private Member's club uses our experience design to deepen engagement and drive referrals, leveraging psychology to attract affluent members.
Exclusive VIP Lounge offering personalized luxury experiences for high-net-worth client acquisition and deepening brand relationships.
The collaboration between Sony Pictures and Earth Hour leverages our experience design to amplify a movie premiere and promote environmental awareness.
Each case study reflects our strategic and experiential capabilities, offering insights into our processes and the impactful results we achieve. For privacy, some images are recreated with Generative AI technology, ensuring confidentiality while visually showcasing our work.
Ready to Elevate Your Business?
We’re not about one-time events. We design strategies that shape the way customers feel, act, and engage with your brand—long after the experience ends.
SUCCESS!
Thank you for reaching out! Your submission was Successful.We're thrilled to connect with you and will be in touch shortly to craft unforgettable experiences together!